Shipping Policy

LTL Freight Shipping Fees are subject to change if the product ordered requires a lift gate, delivery is a residential address or the delivery location is classified as a limited access address. No shipping charges for an order will be made without prior authorization and consent from the card holder if additional fees are required.

Shipping Services: Our company utilizes UPS to ship large packages. If you normally ship to a POB, we will ask that you include a physical address for UPS delivery. Additional shipping charges and handling fees may be incurred if we are unable to ship your package to a valid address. Please make sure a valid email and phone number is provided for your order so we can contact you. If we are unable to contact you it will delay the shipment of your package.

International Orders: We are not responsible for additional charges that may be incurred by country customs, import duties, taxes, or any other charges outside of the USA. Delivery may be delayed depending on your country's customs. We do not have control over how long customs will hold a package. In addition, certain countries may apply tariffs after the package is accepted. We suggest checking with your local post office to find out if these charges apply to you as We do not cover customs fee charges. We are not responsible for applicable customs fees, import duties, taxes or any other charges.

Please Note: Due to the volume of products offered on our website there may be incidents where an item can be presented inaccurately or priced incorrectly. We are not responsible for these typographical errors. In the event an order is placed and the listing purchased is inaccurate we reserve the right to correct the listing even after the order was billed. If you choose not to purchase with the corrected information we will refund the order placed in full.

 
Q. How Long Does It Take For Orders To Ship ?

A. Orders generally ship within 1 to 10 BUSINESS DAYS. The exact amount of business days depends on the items ordered, the origin warehouse and the destination. We ship from multiple warehouses throughout the country and transit times may vary depending on the shipping destination. Please make use of the "Our Warehouses" link on our homepage, in order to get a clearer idea of how many business days it may take to ship your order. If you will be needing your order by a specific date, please utilize the order notes section to provide a deadline date.  

Q. What forms of payment do you accept?

A. We accept all major credit cards and debit cards. To pay via a wire transfer please call our office at 1.347.689.3533 for details. We do NOT ship COD. All orders must be paid in full prior to shipping from our warehouse.  

Q. What Should I Do If I Need To Change My Bill To Or Ship To Address ?

A:  The fastest way to update your order is to call our Customer Service line to edit the address on your order. You may also make use of the Live Support Chat feature on our website, and let us know the details of what needs to be changed.

Q. How are refunds processed?

A. All refunds processed for an order will return back to the original payment method. If we are unable to return a transaction to the original payment method a refund will be provided in the form of a company check. Refunds can take up to 2-5 business days to reflect in your account. If you are expecting a refund but have not received one, please call our customer service line. Shipping fees are non-refundable unless you have received a damaged item and would like to return it.  

Q. Do we accept PayPal Payments?

A. Yes, you may complete your order by checking out with Paypal. Be advised that we do not charge or capture in live time. Your PayPal transaction will appear as “pending”. Once your order is reviewed and stock is confirmed we will ‘capture’ your Paypal payment.

Q. Do We Accept International Credit Cards ?

A. We do accept international credit cards on an order-to-order basis. Orders placed with international addresses will be subject to a two step-verification process. If any further information is needed we will contact you.  

 
Q. Can I Pay With 2 Credit Cards For My Order ?

A. Yes, you can split the transaction between two credit cards. If you would like to use two credit cards to pay for an order. You must leave a detailed note in the ‘Order Notes’ section and give our customer service line a call to process the additional payment method. Be advised, your order will not be shipped unless the total due is collected.

Q. How do I return an order?

A: Please Review our Return Policy:

                                             RULES OF THE RETURN

Step 1) Received a damaged unit? Let us know within 5 business days of delivery. We’ll refund you for the damaged units, and you can keep the others.

 

Step 2) Wrong item? Contact us within 5 business days of delivery, we’ll send you a return label via email, and ship out the correct order once your return reaches our warehouse.

 

Step 3) Received the right shipment with all units unharmed, but you simply want to return it? You can return the part or the whole order; however, there will be a 25% restocking fee + return shipping costs.

 

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Q. How Can I Reach A Sales Agent After Business Hours ?

A. Please note our business hours: Monday through Thursday 10 AM - 5 PM EST and Friday 10 AM - 3 PM EST. Our offices are closed Saturday and Sunday. If you are unable to reach us during our hours of operation please send us an email or open a chat ticket. All orders, emails and tickets will be reviewed the following business day.

Q. When Do We Charge Your Order ?

A. Orders are not charged in live time. Once your order is placed our processing department will review your order to confirm the stock on your order. Once confirmed, your order will be charged and put “in process”. You will NOT be charged prior to checking stock. If there is a stock issue related to your order we may ask that you contact our customer service line to approve a replacement.

Q:How do I Cancel an Order?

A: Orders must be canceled by phone. We do not accept order cancellations via LiveChat or Email. We receive a huge volume of emails and your cancellation email may not be noted by our customer service representatives. If you wish to cancel an order that has already shipped you will be responsible for the return shipping and a 25% restocking fee.

Q: How do I place my Order?

A: All orders must be placed online through the website. We do not accept phone orders for security purposes. Please check out via our secure online platform. Our customer service line is open for product, stock and order questions. We will not place the order for you.  

Q: Can I expedite my order?

A: Yes, we do offer other shipping options besides Ground. These options included “3-Day Select”, “2nd Day Air”, and “Next Day Air”. Please be advised that the processing time for orders with expedited shipping methods selected is between 1-2 business days. A deadline date must be notated in the order notes for this request to be honored.